Na99's Privacy Policy — Your data is safe with us

1Introduction & Applicability

na99 This Privacy Policy explains this in detail. This policy applies equally to all na99 services, platforms, and mobile apps.

By using our website or app, you agree to this Privacy Policyyou are agreeing to. If you do not agree with any part of this policy, please refrain from using our services and contact the support team.

2What Information We Collect

na99 Only necessary information is collected. We never ask for personal data beyond what is required. A detailed breakdown of the data collected is provided below:

You provide this information directly during registration, identity verification, or when contacting our support team. Device and browsing data is also collected automatically.

3Purpose of Data Collection

na99 Your data is used only for specific, legitimate purposes. We never use your information beyond what is necessary.

• Creating and managing accounts and ensuring security.
• Processing deposits, withdrawals, and other financial transactions.
• Completing KYC (Know Your Customer) verification.
• To prevent fraud, money laundering, and unauthorized access.
• Providing customer support and resolving complaints.
• Notifying you about new bonuses, promotions, and offers (you can opt out at any time).
• To conduct analytics for improving platform services.
• Meeting legal and regulatory obligations.

4Data Sharing Policy

na99 Your personal information is never sold to third parties. However, limited data may be shared in specific circumstances:

• Payment Providers: To process transactions with payment platforms such as bKash, Nagad, and Rocket.
• Identity Verification Services: With authorized service providers to complete the KYC process.
• Law Enforcement: With government authorities under court orders or legal obligations.
• Security Partners: For fraud prevention and cybersecurity purposes.

When sharing information with third parties na99 Ensures that they also uphold appropriate privacy and security standards. No third party may use your information for their own purposes.

5Cookie Policy

na99 We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: To analyze site speed and performance, and to identify which pages are used most.
• Functionality Cookies: To remember your language preference, theme, and other personal settings.
• Analytics Cookies: Collects anonymized usage data to improve services.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

6Data Protection Methods

na99 We apply the highest technical and organizational measures to protect your data. The key features of our security framework are:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): Preventing unauthorized access to your account.
• Regular Security Audits: Regular system audits conducted by independent experts.
• Data Masking: Stored sensitive information is partially masked.
• Access Control: Only authorized personnel may access specific data.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.
• Data Backup: Regular encrypted backups are stored on secure servers.

Please note that 100% security on the internet can never be fully guaranteed. na99 While we make every effort to provide maximum protection, you are also responsible for keeping your account credentials confidential.

7Your Rights

na99Every user registered with - enjoys the following rights regarding their personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of certain data (outside of legal obligations).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a readable format.
• Right to Object: You can object to marketing communications or specific processing activities.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days.

8Data Retention Period

na99 Your data is not retained longer than necessary. Typically:

• Active account data is retained until the account is closed.
• After account closure, up to a maximum of 5 Years certain data may be retained for up to.
• Financial transaction records may be retained for an extended period as required by law.
• Marketing preference data is deleted within 30 days of your request.
• Log files are generally 90 Days is automatically deleted after.

9Children's Privacy

na99-'s services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has provided their information, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has registered on our platform, please contact the support team right away.

10Policy Changes

na99 this Privacy Policy reserves the right to update this policy. If significant changes are made, a notification will be sent to your registered mobile number and a clear notice will be posted on the website.

Continued use of the platform after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

If you have any questions about the Privacy Policy or wish to make a request regarding your information, please contact our support team: [email protected]